Volunteer Management Strategies: 
Flexibility-Based Volunteer Roles and Trainings

Like most SHIPs, the Nevada Senior Health Insurance Information Program (SHIP) is always looking for innovative ways to attract, train, and retain SHIP volunteers to increase outreach and ultimately serve more beneficiaries, especially in rural areas. After learning about Ohio's CREAM team concept at the 2007 SHIP Director's Conference, Nevada embraced the idea of tiered volunteer roles and flexible training options as a way of engaging a wide range of volunteers.

The following describes Nevada's BEAM team tiered volunteer program and the Boot Camp sessions that train each "deck" of volunteers.

• Q&A: Sharon Goldstrohm is the Outreach and Volunteer Coordinator
• Tool: Shipmates Boot Camp Training Worksheet
• Tool: Volunteer Recruitment Trifold Brochure
• Tool: SHIP Services Outreach Bookmarks